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Initial Exam
 TECHNICAL
SUPPORT
The IT Department is
available to assist you with any questions you may have regarding
online access or technical issues with the Online Campus or Student
Library. You may contact IT at anytime by
email. Always be sure to provide your student number when
communicating with the IT Department.
Common Technical Problems
Problem: Your User ID
and/or Password are invalid.
Solutions: (1) Ensure that the 'Caps Lock' is not activated
in your keyboard. (2) Did you enter both the User ID and Password?
(3) You are using incorrect User ID and/or Password. If you need to
verify your User ID and/or Password, click on 'Forget your User
ID/Password?'. You will need to enter your email address on record.
An email will follow with your current User ID and Password.
Problem: Cannot
access certain pages of the site and/or download course materials.
Solutions: There could potentially be countless reasons
for this, and troubleshooting usually begins with the obvious (e.g.
are you connected to the Internet, is the site unavailable). If you
download any course materials and cannot view them, be aware that
you must have Adobe Reader on your computer in order to read PDF
Files. You can download Adobe Reader for your computer at no cost by
going to the 'Orientation' from the home page of the Online Campus
once logged in.
As always, if you have
problems or questions contact the IT Department.
Email:
HelpDesk@NorthwesternCampus.com
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